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Universities and Colleges

Enhanced Governance Practices

Situation

A university’s Governing Council wanted to improve their approach to gathering performance feedback for their highly respected President.

Action

Chrysalis Group designed a comprehensive Board survey that provided a platform for Board members to provide both accolades and suggestions for change to their President. The online survey had opportunity for both qualitative and quantitative input. The quantitative input provided evidence that indeed the President was making significant inroads in key areas and displaying excellent leadership. A survey was also developed for Direct Reports and feedback, which reinforced the President’s impressive leadership skills. The qualitative information uncovered that some members of the senior team were having difficulty keeping pace with the speed of change and required more scheduled interaction with the President. Chrysalis Group was able to provide this performance insight and immediate action was taken to improve communication.